If you’re frustrated with the lack of customer service you’ve received at your local Home Depot or can’t reach anyone in the company directly to explain your needs, then get on Twitter and have a chat with their spokesperson.
Like many companies (including us), Twitter has been a great way to communicate directly with your audience as well as help monitor what people are saying about your company. I’ve been following TheHomeDepot and it seems they are attentive to questions and genuinely interested in helping people.
From their profile:
I’m a spokesperson, joined Twitter in May to offer another way for customers to ask about their projects and our stores. firstname.lastname@example.org
We’ve also found Lowes on Twitter but they are not as engaged and have yet to interact at the same level as Home Depot has.
If you don’t follow Charles & Hudson what are you waiting for!
UPDATE: Jeld Wen is now on Twitter. If you are a retailer or manufacturer in the home improvement or remodeling space please let us know your Twitter name and we’ll share with everyone. Also if you follow anybody great please leave that in the comments.