Home Depot will Haggle to Help You

Big box retailers feeling the pressure from soft sales are now resorting to the age-old tactic of haggling which is almost universally not an accepted practice in the American retail world.

“We want to work with the customer, and if that happens to mean negotiating a price, then we’re willing to look at that,” said Kathryn Gallagher, a spokeswoman for Home Depot.
In the last year, she said, the store has adopted an “entrepreneurial spirit” campaign to give salespeople and managers more latitude on prices in order to retain customers.

Remember this when you start purchasing for your remodel or addition.

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Timothy Dahl

Timothy Dahl

Founder/EIC at Charles & Hudson
Timothy’s background includes stints at This Old House, ELLE DECOR, Metropolitan Home and Woman’s Day. His work has been published on Wired Design, Bob Vila, DIY Network, The Family Handyman and Popular Mechanics and he has been featured on the Martha Stewart radio show and as a speaker at the ALT Design Summit, K/BIS and the National Hardware Show.
  • http://www.REindex.com Heath Coker

    This is good to know. I wonder if they will get into situations where they will be competing with each other store to store or if they have “territories” to work in. Either way, they will probably have an advantage to pricing that outside contractors maynot appreciate.

  • John

    I wish this were true… I researched whether Home Depot was willing to haggle with customers before I went to make some purchases for our home. Unfortunately, our Home Depot didn’t get the memo from the spokesperson they quoted in the NY Times article. They were unhelpful, patronizing, and totally unwilling to budge on the prices.